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CX Solutions for
Small Business
Omni-Channel Coverage
We don’t just cover channels — we build and manage a fully integrated contact experience tailored to your brand. From live agents to 24/7 AI support, from custom help docs to CRM-connected workflows, RingWave is built to scale with you — without the complexity of hiring, training, or managing a support team yourself.
Live + AI Reception
Email Integration
Live + AI Webchat
Social DM Integration
Who we Help
We understand the struggles of juggling your phone and your tools. Why keep missing calls trying to dust off your hands? We help service providers take calls & set appointments while you're in the field.
In today's online shopping for customers, trust is everything. One way your potential customers might test legitimacy is a phone call to the company, and what builds greater trust than quick, human-first reception? We know how to treat your customer, and will learn your products like in-house staff.
Your clients have needs which require quick action - Which is why we answer for your business in a professional, courteous way to pass along their needs without compromising privacy. Rest assured, your clients are in good hands.
...and More
None of the above apply to you? That's okay, we help a wide range of industries with a myriad of use cases depending on their business needs. Connect with us today, and we'll see how we can help.
From Zero to Hero
Farmry was a small startup entering a highly competitive field of E-Commerce business in January 2025 - Heavy Farming Equipment. Like many others, they had a vision and solid plan, but needed to build trust with their ideal customer base - American Farmers.
Enter RingWave - With High Quality Receptionists, expert product knowledge, and caring escalation for issues - We helped Farmry achieve $100k in secured customers in one 30 day period, and only six months after their launch.
We Integrate with that
Enterprise Grade Integrations
Our top of the line systems can integrate natively with your tools. This way, we have all the insights you would have for your customers when they reach out.
...and More
Compare
RingWave
Our integration depth & service model is like none other on the market.
What sets us apart:
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Omni-Channel Coverage
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Live U.S. Coverage
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Flexible Terms
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No Setup Fees
Our goal is an affordable, professional CX solution for your customers.
to Overseas
Such as
Virtual Assistants
The average cost per overseas assistant is $8/hour, but with the loss of clear communication and societal understanding
to Staffing
Such as
In-house Admin
The average cost of a Full Time Representative is $24/hour, plus benefits. Providing only 40 hours of coverage.
to Receptionists
Such as
Answer Connect
A reception only service answers only the phones, while you still have to manage all other channels where customers reach out.
TESTIMONIALS
The Home Aesthetic
"Working with RingWave has been such a blessing to our team! They have consistently demonstrated exceptional professionalism and efficiency, making every client interaction smooth and positive.
We’ve seen a significant improvement in response times and overall client satisfaction, and the attention to detail and personalized service they provide truly sets them apart. RingWave’s proactive approach has alleviated much of our workload, allowing us to focus more on delivering stunning real estate photography.
We highly recommend RingWave to any business looking to enhance their customer service experience."
-Kristianna Iliff, The Home Aesthetic
TESTIMONIALS
Farmry
“Working with Mike and the RingWave team has been an incredible experience from day one. They’ve been steady, reliable, and exceptionally responsive throughout every stage of our launch.
What stood out most was their consistent follow-through and genuine care — not just for us, but for our customers. Every interaction felt thoughtful and professional, and their support played a huge role in getting Farmry off the ground. I truly couldn’t have done it without them.
Highly recommended to any business looking for a partner who actually shows up and delivers.”
---Suzanne, Farmry
TESTIMONIALS
10 One Productions
"Before hiring RingWave to handle my customer projects, I was quite simply drowning. The decision to hire RingWave brought me back to the surface, eliminated my burnout, freed up a significant amount of my time, and ultimately, has allowed me to thrive again!
My quality of life has improved drastically, and I'm now focused on growth and what I love doing again! They are extremely attentive to your needs and quite simply gets things done, and timely. I think what impresses me the most about them is their patience and willingness to understand and LEARN your specific needs.
As a business owner of a premium real estate media company, I have very high standards for my media that I expect to deliver on consistently, and on-time for my clients, and to put those quality and service standards in the hands of someone else is a monumental and daunting task - But the experience I've had with RingWave has allowed me to feel extremely comfortable doing just that. With the level of detail and service that this team provides, I know my clients are in good hands, and will be kept happy."
-Aaron Kinberg, 10 One Productions
TESTIMONIALS
GA Life Photography
"Working with Mike and his team at RingWave has been a game-changer for my real estate photography business. Before I found these guys, I was constantly juggling customer needs, and my mornings were always stressful.
Before partnering with RingWave, I used to spend my mornings frantically checking and delivering previous days' photos while trying to schedule and shoot new properties. Now, I hand off customer tasks to Mike's team, and boom - I've got my mornings back. No more scrambling to get yesterday's pics out while trying to dash off to today's jobs.
Their pricing is reasonable, and the time I've gained back is invaluable. They've basically given me the gift of time, which in this business, is worth its weight in gold.
For any real estate photographer looking to optimize their workflow and reclaim their time, I highly recommend Mike and his company RingWave."
-Seth Bonds, GA Life Photography
WHAT CLIENTS SAY
Your business here!!
What do you think you'll have to say?
Hear from Our Team
Mike Herman
Founder
Here at RingWave, I am dedicated to remaining at the forefront of our virtual receptionist service. I'm actively involved with the team, taking calls to provide a personal touch.
Listen to a Call
Bobby Shawver
Team Lead
Since the beginning, Bobby has been proud to lead our team. He has seen the positive impact our services have on businesses seeking to enhance their customer interactions from start to finish.
Listen to a Call
Sana Khan
Representative
Sana prides herself on exceptional customer care with a personal touch. She understands that the first impression is crucial to ensure that every client feels valued and heard.
Listen to a Call
RingWave CX
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What kind of businesses do you support?We specialize in helping service-based businesses like home services, real estate teams, legal practices, and e-commerce brands. If your business relies on responsiveness and client trust, we're built for you.
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What services does RingWave offer?RingWave primarily handles phone calls but also offers coverage for emails, website chats, social media DMs, and text messages. We provide consistent, friendly support across all channels, ensuring your customers are always attended to.
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What follow-up do you offer after a call or chat?After each interaction, you’ll receive a detailed summary, including the caller's information, their needs, and the actions taken. This summary is instantly logged into your system or sent via your preferred method.
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Do you offer after-hours or 24/7 coverage?We do! Ringwave offers flexible plans including standard business hours, extended evening/weekend coverage, and true 24/7 support — so you never miss a lead, even when you’re off the clock.
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How do you keep my client information secure?We take data privacy seriously. All client interactions are handled through secure platforms, and our team follows strict confidentiality protocols — so your business stays protected.
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Will my callers know they're speaking to an answering service?Nope — we answer as a seamless extension of your business. With your preferred greeting, tone, and FAQ library, your callers will think they're speaking directly with your in-house team.
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Can you manage appointment scheduling?Yes, we can book, reschedule, or cancel appointments directly in your calendar system, whether it's Calendly, Acuity, or a custom platform. Just let us know your preferences.
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How do you make sure your responses match our brand?During onboarding, we collect your key FAQs, preferred responses, and any special instructions. Our scripts are tailored to reflect your brand’s voice, ensuring all communications are on-brand and accurate.
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Can you transfer calls to my team?Yes, we can transfer calls live to you or your team based on availability. If you're unavailable, we’ll take a message and deliver it via email, SMS, or CRM logging, as you prefer.
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How does Reception pricing work?We offer flexible, pay-as-you-scale pricing based on usage — so you’re only billed for the conversations or minutes you actually use. Whether you're high-volume or just need coverage during business hours, we tailor a plan that fits your flow. Our pay-as-you-go model starts at $1.49 per minute, while other prepaid options start at $1 per minute, with overages billed at $1.49.
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How does Additional Service pricing work?We offer additional services beyond just phone calls, such as email, webchat, text message, and social message coverage. These are custom quotes by client volume, with a minimum amount billable for any starting tier, by service type. Book a consultation today to get yours!
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Do I have to commit to a long-term contract?Nope. Our Pay-as-you-go plan is month-to-month unless you request otherwise. That means no long-term commitments, and the freedom to scale up, pause, or change your plan as your business evolves. Prepaid options require at least a 6 month commitment, with discounts applied at 12 or more months committed.
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What’s included in the monthly fee?Your monthly fee includes any services selected during checkout, such as live call handling, post-call summaries, scheduling support, CRM logging, and more — all white-labeled to feel like your team. We’ll work with you to define exactly what’s included so there are no surprises.