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Terms of Service


If you have additional questions or require more information about our Terms, do not hesitate to contact us.

Payment Agreement: Client agrees to maintain up to date payment information on their account. The client acknowledges that the agreed-upon payment conditions between two parties, the client and RingWave, shall be made automatically on the same day of each month from which the client chooses to start, for not less than the months valid for any given plan. Once a plan is no longer valid, the payment period is complete, and the client may again choose a plan for services which fits their needs.

Right to Review: RingWave holds authority to review the rate & plan of the clients selection once every 30 days. Should RingWave find the client needs are greater than their selected plan, RingWave will notify the customer prior to any changes, with or without metrics to demonstrate the required change. RingWave will also make recommendations, where appropriate, to downgrade plans with the client, to better their needs.

Access to Information:  The Client is responsible for furnishing all pertinent information, and for furnishing accurate, truthful, and complete information necessary for RingWave to perform or complete the contracted services or project.

Cancellation terms: The client may choose at anytime to cancel service with RingWave. The remainder of the amount due equal to the remaining number of billing cycles at the clients selected package rate will be rendered using the payment information on file.

Returns: No refund or rollovers will be provided during any billing cycle. 

Holidays: All associated services provided by RingWave will be paused on recognized Holidays, as our offices will be closed. Services rendered in a billing period where a Holiday falls do not receive a discount or adjusted rates based on these closures, as the rate is a monthly retainer. The rate is determined on a rough X number of hours x 20 working days in a given month, though some months have more than 20 working days such as July, which has 23 working days that we cover at no additional cost.

You can review all recognized Holidays below: 

  1. New Year's Day, January 1.

  2. Memorial Day, last Monday in May.

  3. Independence Day, July 4.

  4. Labor Day, first Monday in September.

  5. Thanksgiving Day, the fourth Thursday  in November.

  6. Christmas Eve and Christmas Day, December 24 and 25.

  7. New Year's Eve, December 31. 

Currency and authorized payments: USD Currency is the only accepted currency. Authorized payments shall be made only by Credit or Debit Card, which will be save on file. A valid payment type on file is required in order to maintain services. Should the payment type no longer be valid, services will stop until such time the payment is updated and valid. Should the payment type not be made updated, and the client has an outstanding balance for services rendered, that amount will be invoiced after 7 days of outstanding balance.

Late/returned payments: Late or Returned payment, due to an instance such as expired payment type, shall be charged a rate not less than $50, or 5% of the total due, whichever is greater. Payments not paid by card on file will have a Net 14 for payment to be rendered until considered late. For each 14 days there after, the aforementioned late fee penalty will applied to the client balance. Any balance outstanding for more than 60 days will be sent to collections.

Rights: The client remains the sole owner of any information provided. All information is subject to a confidentiality agreement with and between RingWave and the client.

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