How Xpress Brakes Turned Missed Calls into 30 New Leads in 30 Days

Xpress Brakes: How a Mobile Mechanic Service in Los Angeles Improved Call Handling

Xpress Brakes is a mobile mechanic service based in Los Angeles, CA. They specialize in on-site brake repair and emergency services. Their business relies on answering customer calls quickly. However, like many owner-operators, the owner faced a common challenge: balancing hands-on repair work with answering the phone.

“Anytime we ran Google Ads to drive calls, we ended up missing them — I was under the hood, not by the phone.”

Working hard under the car

The Problem

Missed calls meant lost revenue. Customers needing urgent help with broken-down vehicles weren’t willing to leave a voicemail or wait for a callback. Xpress Brakes tried using a scheduling app, but most customers needed same-day service — scheduling in advance just didn’t fit. The result? Paid ad spend was wasted, and potential customers moved on to the next shop.

Our Solution

We stepped in as the frontline reception and qualification team for Xpress Brakes.

• Live lead qualification: We confirmed make, model, year, and service zip code before handing off.

• Fast setup: Fully operational within 2 days.

• Optimization: Call handling dialed in for maximum efficiency in under 14 days.

  
  

This meant every ad dollar worked harder — and no urgent calls were lost.

The Results

Within the first 30 days:

• ✅ Nearly 30 new qualified leads secured.

• ✅ Consistent pipeline of customer inquiries during business hours.

• ✅ The mechanic was able to stay focused on work without sacrificing growth.

  
  

With an average billing rate of $130/hour, each new customer represented significant revenue potential.

Get Virtual Reception to stop missing calls

The Outcome

By outsourcing call handling, Xpress Brakes:

• Reduced stress from constantly juggling work and phones.

• Increased efficiency by staying focused on labor.

• Kept ad spend effective, turning calls into paying jobs.

  
  

Xpress Brakes continues to use our service, with smooth operations and no complaints to date.

Why Efficient Call Handling Matters

For small service providers, every missed call is a missed job. Our reception service ensures businesses like Xpress Brakes never lose leads when they’re busy doing the work that matters.

When you’re focused on repairs, the last thing you want is to miss a call from a potential customer. Efficient call handling can make a significant difference in your business's success.

Benefits of Outsourcing Call Handling

Outsourcing call handling offers numerous benefits:

1. Increased Focus: You can concentrate on your core tasks without distractions.

2. Professionalism: Customers receive immediate responses, enhancing their experience.

3. Cost-Effective: You save on hiring and training in-house staff.

4. Scalability: Easily adjust your call handling as your business grows.

   
   

Conclusion

In today's fast-paced world, every second counts. For mobile mechanics like Xpress Brakes, ensuring that no call goes unanswered is crucial. With our service, they found the relief they needed. They could focus on repairs while we handled their calls.

👉 Want results like this for your business? Contact us today to see how we can help.